Frequently Asked Questions
Everything you need to know about your official band merchandise orders.
Are all products official and licensed?
Yes, absolutely. We work directly with bands and labels to ensure every item in our shop is 100% official, licensed merchandise.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days depending on customs processing.
What is your return policy?
We offer a 14-day return policy for unused and unwashed items in their original packaging. Please note that media items like CDs and Vinyl must remain sealed to be eligible for a return.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital payment options depending on your region.
Can I track my order?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
What should I do if my vinyl arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact our support team immediately with photos of the package and the product so we can arrange a replacement.